RETURNS

The Bass Spot will strive to find you the perfect piece of equipment. We offer a 72 hour approval period that commences as soon as your purchase is delivered. In the event you are not satisfied with your product, you must notify us within that 72 hour period for a Return Authorization Number. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. If you request a refund, there is a 15% restocking fee. For Canadian and U.S. territories customers, please note that if you request an exchange, we require the original item to be received and processed in our warehouse before shipping a replacement. All returned products must be shipped back at the purchasers expense fully insured for the invoiced amount. For items requiring a refund, once the returned item has been received by The Bass Spot and the item has been verified to be in the same condition as when it was received by the purchaser, we will refund your purchase less the 15% restocking fee and any credit card, Paypal, Venmo or other electronic payment fees. There are no returns on used or B stock items. If you are purchasing a used or B stock instrument, please contact us to discuss the exact condition of the instrument. We are happy to share additional photos detailing the condition of the instrument if requested. We want to make sure you are completely informed of the condition of all used instruments before you decide to purchase.

SHIPPING POLICY

After payment for a purchase is received, please allow us up to 48 hours (Monday - Friday) to process, inspect and properly prepare your purchase for shipping. We will ship items purchased via UPS Regular Ground service unless otherwise requested. *** Please note that it is our policy not to musical instruments on days that will require the instrument to sit in a warehouse or truck over the weekend. Options for weekend delivery are available at an additional expense. Orders received on Thursdays or Fridays are typically shipped the following Monday unless otherwise requested.